🔁 Return & Refund Policy

your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. We want you to feel confident about your shopping experience with us.

Returns Eligibility:

  • Timeframe: Returns must be requested within 10 days from the date of delivery.

  • Condition: Items must be unused, unopened, and in their original packaging.

  • Non-returnable Items: For health and safety reasons, certain items (such as opened glucose test strips, medications, or hygiene-related products) are not eligible for returns. Please review the product description before purchasing.

How to Return:

  1. Contact Us: Please email us at [your email] or fill out the contact form on our website to initiate a return request.

  2. Return Authorization: Once we receive your return request, we will provide instructions on how to send the items back.

  3. Return Shipping Costs: If the return is due to an error on our part (e.g., wrong item, damaged goods), we will cover the return shipping. If the return is due to a change of mind, the customer is responsible for the return shipping cost.

Refunds:

  • Processing Time: Once we receive the returned item(s), we will inspect them and notify you about the approval or rejection of your refund.

  • Refund Method: If approved, your refund will be processed to the original payment method within 5-7 business days.

  • Partial Refunds: In some cases, we may offer a partial refund if the item shows signs of use or damage.

Exchanges:

If you would like to exchange an item for a different size or product, please contact us. We will guide you through the exchange process. Please note that the original item needs to be returned first before we ship the exchange item.

Damaged or Incorrect Items:

If you receive an item that is damaged or incorrect, please notify us within 3 days of receiving the product. We will:

  • Offer a full refund or replacement

  • Cover the return shipping costs

Missing or Lost Packages:

If you believe your package is lost or hasn’t been delivered within the specified shipping time, please contact us. We will work with the shipping carrier to locate your package. We are not responsible for items marked as “delivered” by the carrier.

Need Assistance?
If you have any questions or concerns about your return, please contact our support team by chat box. We are always happy to assist you.