❓ Frequently Asked Questions (FAQs)

Find quick answers to the most common questions our customers ask. If you don’t see what you’re looking for, feel free to Contact Us!

💊 Products

Q: Are your products safe for diabetic use?
A: Yes, we only offer products that are specifically made for or safe to use by people managing diabetes.

Q: Do you sell prescription medications?
A: No, we do not sell prescription drugs. All our products are over-the-counter (OTC) and do not require a prescription.

🚚 Shipping

Q: How long does shipping take?
A: Standard shipping usually takes 3–5 business days. Expedited options are available at checkout.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders—no minimum purchase required.

Q: Can I track my order?
A: Absolutely. Once your order ships, you'll receive a tracking link via email. You can also check your order status on our Track Your Order page.

🔁 Returns & Refunds

Q: What is your return policy?
A: You can return eligible items within 30 days of delivery. Products must be unused, unopened, and in original packaging. Check our Return & Refund Policy for full details.

Q: How do I initiate a return?
A: Just reach out via email or our contact form. We’ll provide instructions and support you throughout the return process.

📦 Orders

Q: Can I cancel or modify my order after placing it?
A: If your order hasn’t been shipped yet, contact us as soon as possible. We’ll do our best to accommodate changes.

Q: What if I received the wrong item or my order was damaged?
A: Please contact us within 7 days of delivery. We’ll make it right by sending a replacement or processing a refund.

🛒 Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options listed at checkout.

Q: Is my payment information secure?
A: Yes. We use secure, encrypted payment gateways and never store your card details.

📧 Still Have Questions?

Feel free to contact our support team—we’re happy to help! Visit our Contact Us page or use by chat box